Privacy Policy
Your privacy matters to us. This policy explains how we handle your information.
Last Updated: December 13, 2025
Introduction
Welcome to Allergy Avengers ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.allergyavengers.com (the "Site") or use our cleaning services.
By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote or schedule our services. The information we collect includes:
1.1 Personal Information You Provide
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Full name, email address, phone number | To contact you regarding your service request and provide customer support |
| Address Information | Street address, city, state, zip code | To determine service area eligibility and provide on-site cleaning services |
| Service Preferences | Services requested, property type, preferred contact method, preferred service date | To understand your needs and provide accurate quotes |
| Communication Data | Messages, questions, or details you provide in forms | To address your specific requirements and inquiries |
1.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and usage, including:
- IP Address: Used for security purposes, rate limiting, and preventing abuse of our quote request system
- Browser Type & Version: To ensure our Site displays correctly on your device
- Pages Visited & Time Spent: To improve our website and user experience
- Referring Website: To understand how visitors find our Site
- Device Information: Operating system, screen resolution for technical optimization
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the Site to function properly (e.g., form submissions, security)
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (only if you consent)
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect Site functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
We use your name, phone number, and email to respond to your quote requests, schedule services, and provide service-related communications.
Your address information is necessary for our technicians to arrive at your location and perform the requested cleaning services.
We use property type, service selections, and location to provide accurate pricing estimates.
IP addresses are logged to prevent spam, abuse, and to implement rate limiting (maximum 3 quote requests per 24 hours per IP).
We analyze how customers find us and what services are requested to improve our offerings.
We may use your information to comply with applicable laws, regulations, or legal requests.
- We do NOT sell your personal information to third parties
- We do NOT share your information with marketing companies
- We do NOT use your information for automated decision-making
- We do NOT send unsolicited marketing emails without your consent
3. How We Store and Protect Your Information
3.1 Data Storage
Your personal information is stored in our secure database systems located in the United States. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Quote Requests: Retained for up to 2 years from submission to follow up on potential leads and for business records
- Customer Records: Retained for 7 years after the last service for legal and accounting purposes
- IP Address Logs: Retained for 30 days for security and rate-limiting purposes
3.2 Security Measures
We implement industry-standard security measures to protect your personal information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Servers: Our databases are hosted on secure, access-controlled servers
- Access Controls: Only authorized personnel have access to personal information
- Regular Security Audits: We periodically review and update our security practices
4. Information Sharing and Disclosure
We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- Email Service Providers: To send service confirmations and communications
- Web Hosting Providers: To host and maintain our website
- Analytics Providers: To analyze website traffic (e.g., Google Analytics)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
- Protect against legal liability
4.3 Business Transfers
If Allergy Avengers is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
π Right to Access
Request a copy of the personal information we hold about you.
βοΈ Right to Correction
Request correction of inaccurate or incomplete information.
ποΈ Right to Deletion
Request deletion of your personal information, subject to legal retention requirements.
π« Right to Opt-Out
Opt out of marketing communications at any time.
π€ Right to Portability
Request your data in a portable, machine-readable format.
βΈοΈ Right to Restrict
Request that we limit how we use your information.
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.
6. State-Specific Privacy Rights
6.1 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To submit a verifiable consumer request, contact us at the information provided in Section 10.
6.2 New Jersey, Pennsylvania, Delaware, and New York Residents
As we primarily serve customers in NJ, PA, DE, and NY, we comply with applicable state privacy laws. If you have specific questions about your rights under your state's laws, please contact us.
7. Third-Party Links and Services
Our Site may contain links to third-party websites, services, or applications that are not operated by us. These include:
- Social media platforms (Facebook, Instagram, etc.)
- Review sites (Google Reviews, Yelp)
- Payment processors (if applicable)
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we may provide additional notice (e.g., a banner on our Site)
- Your continued use of our Site after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Allergy Avengers
π Phone: 856.352.5808
π§ Email: privacy@allergyavengers.com
π Service Areas: New Jersey, Pennsylvania, Delaware, New York
For general inquiries or to request our services, visit our Contact Page or call us directly.
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
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